Terms of Service

The most important point in these terms is the separation between this site and the contractors. This site is not a plumbing company, it does not employ the contractors, and it does not carry out water heater work. Each contractor is an independent business, responsible for its own visits, its own work, and its own dealings with homeowners. This site introduces the two sides by matching a request with a contractor who works in the area, and after that introduction the arrangement for the visit and the work sits between the homeowner and the contractor. The sections below explain that separation, the limits that follow from it, and the rules that apply to everyone who uses the site.

This site does three things. It publishes pages that explain water heater trouble, services, and local conditions in Peoria and the West Valley in plain language. It organizes those pages so homeowners can find the service or town page that fits their situation, from water heater replacement to the town pages for places such as Glendale and Surprise. And it connects homeowners who request service with independent local plumbing contractors who handle that kind of work in the area. Those three things are the whole role of this site, and nothing in these terms adds to them.

This site does not carry out plumbing work, does not supervise contractor work, does not set contractor schedules, and does not direct how a contractor runs a visit. It does not inspect units, does not diagnose faults from a distance, and does not decide which repair or replacement suits a particular home. Those judgments belong to the contractor who stands in front of the unit, and to the homeowner who decides which option to take. This site also gives no warranties about contractor work, including the quality, timing, or outcome of any visit or job, because it has no part in carrying the work out. Any question about a visit, a job, or work already done should be taken up with the contractor who did the work.

Contractors connected through this site run their own businesses. They set their own schedules, use their own methods and materials, and answer for their own work. This site does not present itself as the contractor, and nothing on this site should be read as a promise about what a contractor will do, when a contractor will arrive, or how a job will turn out. Homeowners should ask the contractor directly about anything that matters to the visit, including what the visit will involve and what options are available, and should decide on the basis of the inspection and the explanation given on the visit. The about page describes this arrangement in more detail, and the contact page explains how requesting service works.

Related: Homepage, About this site, Request service, Water heater replacement

The content on this site is general information, written to help homeowners understand water heater trouble and prepare for a visit. It describes common causes, common signs, and common options, but it cannot diagnose a particular unit, and it is not a substitute for an inspection by a contractor who can see the unit, the piping, and the surroundings. A symptom described on a service page may have more than one cause, and only an inspection can settle which cause applies in a given home. Homeowners should treat the pages as background reading, not as instructions to carry out work themselves, and should leave inspection and repair work to the contractor on the visit.

Emergency first steps described on this site, such as shutting off the water supply valve to a leaking unit and turning off the power or gas to the unit, are general safety steps for limiting water damage while help is arranged. They do not replace the judgment of a contractor on site, and they do not cover every situation. If standing water sits near outlets or an electrical panel, keep clear of the water and wait for the contractor. If a situation feels unsafe, leave the area and let the contractor assess it on arrival. This site is not responsible for actions taken on the basis of general information read here, and homeowners use that information at their own discretion.

Acceptable use of this site means using it lawfully and without interfering with its operation or with other readers. Do not attempt to disrupt the site, to gain access to parts of the site that are not meant for readers, to copy site content and present it as your own, or to use the site to mislead others about who runs it or what it does. Do not submit false or misleading details when requesting service, since false details waste a contractor visit and may delay help for someone else. This site may restrict access for misuse, without notice, where misuse interferes with the site or with the contractors and homeowners who rely on it.

Related: Homepage, Leaking water heater repair, About this site

This site is provided as a set of reading pages and a matching service, without warranties of any kind about the content or about contractor work. The content is written with care and checked against local facts, but this site does not warrant that every page is complete, current, or without error for every home, since homes, units, and conditions vary. Links to outside websites are provided for further reading, and this site is not responsible for the content or practices of outside sites. To the extent allowed by law, this site is not liable for contractor work, for delays in arranging a visit, or for decisions made on the basis of general information read here, since those matters sit with the contractor and the homeowner.

Nothing in these terms limits rights that cannot be limited by agreement, and nothing here changes the separate arrangement between a homeowner and a contractor for a visit or a job. If any part of these terms is found unenforceable, the remaining parts continue to apply. These terms are the whole agreement for use of this site, and they replace any earlier wording on this page. Questions about these terms should be read alongside the privacy policy on this site, which explains what the site collects and what it does not, and the about page, which explains how the site works.

These terms may change from time to time, as the site grows or as the way it works changes. Changes will be posted on this page, with the date at the top updated to the date of the change, and the version posted here is always the current one. Continuing to use this site after a change means you accept the terms as changed. If you do not accept a change, stop using the site. Readers who want to keep track of changes should check this page from time to time, since no notice beyond posting the change here is promised. The contact page and the homepage remain the starting points for requesting service under these terms.

Related: Homepage, Request service, About this site